Terms Of Service

Last Updated: October25th, 2017

This document is an electronic record in terms of the Indian Contract Act, 1872, the Information Technology Act, 2000, therules made there under, and the amended provisions pertaining to electronic records in various other statutes, as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011,which requires publishing the rules and regulations, privacy policy and Terms of Service for the access or usage of Milkmanapps.com(as defined hereunder).

Milkmanapps.com, (hereinafter referred to as "Website”) is owned and operated byOrange Tree Technologies Private Limited(the “Company”), a company incorporated under the Companies Act, 2013 with its registered office at D-111, Sushant Lok-II, Gurgaon, Haryana – 122009.

The Companyis in the business of,inter alia, aiding dairies by providing them with a cloud based software technology solution whereby the dairy owners, milk and milk products brand owners, or subscription based product companies can manage and monitor their customers, deliveries, distribution hubs, customer payments, customer subscriptions and complaints, andemployees/workers.The Companyrequests You to carefully go through these terms & conditions (“Terms of Service” or “Agreement” or “ToS”) prior to using or availing access to the Website. If You continue to browse and use this Website, You irrevocably and unconditionally are agreeing to comply with, abide by and be bound by all the obligations as stipulated in this ToS, which together read with our Privacy Policy and any other applicable policies referred to herein or made available on the Website, shall govern the Company’s relationship with You in relation to the Website. These ToS apply to the Website, to any other such platform wherein you are allowed to access the Services (as defined hereunder) of the Website, and to any other mobile applications, websites or activities that we may specify as being bound by these ToS. These ToS supersede all previous oral and written terms and conditions (if any) communicated to You and shall act as a binding Agreement between Company and the Users(as defined hereunder). IF YOU DO NOT AGREE TO BE BOUND BY ALL CONDITIONS/CLAUSES CAPTURED IN THIS TOS, PLEASE DO NOT USE THE WEBSITEOR SERVICES. 1. Definitions “Website” shall mean and include the world-wide web (browser based) website milkmanapps.com, which might be used or accessed from any platform capable of accessing websites, such as computer systems, mobile phones, tablets and any other such devices.

"Company," "we," "us," or "our" meansOrange Tree Technologies Private Limitedand any other companies that are our subsidiaries and affiliates.

"Content" means and includes, without limitation, any information, data, text, User profiles, software, tags, graphics, analytics, and interactive features generated, provided, or otherwise made accessible or inputted either by you or by us or our partners or Sponsors on or through the Website.

"Service(s)" means services provided through the Website, as described in further detail under clause 3 below. The Services provided through the Websitemay change from time to time, at the sole discretion of the Company.

“You” or “User”or “Consumer” shall mean any registered user of the Website and the Services, or his/her representatives or affiliateswho are registered on the Website.

2. Updation of Terms Your use of the Websites is subject to these ToS, which may be updated, amended, modified or revised by us from time to time without notice to You. It is important for You to refer to these ToS from time to time to make sure that You are aware of any additions, revisions,amendments or modifications that we may have made to these ToS. 3. Service(s) provided to Users The Website provides an array of features for you to use post sign up like customer subscription management, delivery route management, basic reporting, customer order tracking and order management (collectively the “Services”).

The Company reserves the right, in its sole discretion, to modify or replace all or any part of the ToS, or add, change, suspend, or discontinue all or any part of the Services at any time by posting a notice on the Website or by sending You an email. Your continued use of the Service following the posting of any changes to this ToS constitutes acceptance of those changes.Any information You provide to us for the purposes of registering and setting up your accountshall be considered as accurate, complete and updated. You are solely responsible for the activity that occurs on Your account (including those of other users) and for maintaining the security of the Website and any information You input to the Website.We are not responsible for the accuracy or legitimacy of any information, data, or Contentuploaded or posted by you or any of your employees/agents on the Website during your usage of the Services. Any reliance by you on any information or Content provided by any other user will be your responsibility. You understand and agree that the Company will not be liable for any damages, losses, harm or costs incurred by you as a result of your reliance on any information provided by any other user.

You will immediately notify us in writing of any unauthorized use of Your account, or any other account-related security breach of which You are aware.

You can access the Website through your account maintained in the Website. The details regarding registration and creation of an account are captured in clause 4 below.The account is provided on a best-efforts as-is basis. While we strive to maintain the highest levels of service availability, we will not be liable for any interruption that may be caused to Your access of the Services. 4. Registration and Account Integrity As part of the registration process/for creating your account, you will need to accept our ToS and PP, and also provide us with your phone number(which will be verified via a one-time password),name, your email ID, your mobile/phone number(s), the name of your organization/company, and your company’s bank account details.

It is Your responsibility to ensure that the information You provide is accurate, secure, and not misleading. You can then create an account and password for yourself. You cannot create an accountusername and password using (i) the names and information of another person; or (ii) using words that are the trademarks or the property of another party (including ours); or (iii) words that are vulgar, obscene or in any other way inappropriate. We reserve the right with or without notice to suspend or terminate any account in breach of the above conditions.

On the creation of your account, You can modify your login credentials at any time. If for any reason you suspect that your username and password has been disclosed to or obtained by another party,you should contact us immediately. Please note that we never contact Users requesting them to confirm their username, password or any other details, except when the User is signing into the Website.

5. Fees and Payment You are required to pay us a fee (the “Fee”) based on your usage of the Website and Services. This Fee is calculated as a percentage of the total sales made by you via the Websiteand as captured in your account. The Fees payable by you, along with the duration of your subscription to the Services will be confirmed before you complete registration and start using the Services.

Further, the Fees mentioned on our Website are exclusive of all taxes, duties, and other levies, which will have to be paid by you separately.
You may pay the requisite Fees by credit card, debit card, RTGS/NEFT, or any other electronic payment method that we may allow. The Fees are payable by you in any one of the following two methods, as may be mutually decided by you and us:

  1. Via a post-paid model, whereby we will raise an invoice for each billing cycle (may be a month/quarter) on the basis of your usage of Services, and pursuant to which you will be required to pay the relevant invoice within a period of 7 (seven) days of receiving the same. In case you pay via credit/debit card, we may store your card details with us and automatically bill your card to the extent of the Fees payable under the relevant invoice.
  2. Via a pre-paid model, where we will deduct a per-transaction-commission from each payment received by you from any of your customers/end-users. The commission will be deducted by us at the time your customer makes the payment to you, at a pre-decided rate/commission. Further, in case any of your customers choose to pay you by cash, we will deduct all unpaid/pending commissions the next time one of your customers pays via the Service/payment gateway provided by us. If any customer chooses not to use the online payment methods during any given billing cycle, then we will raise an invoice for the unpaid commission, which will be payable as captured in sub-clause (i) above.

In the post-paid mode, in case of late payment or non-payment of the whole or any part of the Fees for a period of more than 4 (four) weeks after such Fees had become due, we may temporarily suspend your usage of the Services, and temporarily deactivate your account. At this time, you will be unable to access the Website. Further, you will be charged an interest/penalty at the rate of 15% per annum on the unpaid Fees, calculated pro-rata from the day that such Fees (or a part thereof) became due and payable, to the day it was actually paid. On receipt of the complete outstanding Fees along with any interest/penalty that may be due, we may at our sole discretion agree to reactive your account and restart your usage of the Services.
If you do not pay the outstanding Fees and any interest/penalty that may be due, within a period of 6 months from the day that your account has been suspended/deactivated, we reserve the right to permanently cancel and delete your account. You will be unable to access the Website, and nothing contained herein will waive your liability to repay any outstanding Fees and interest/penalty.
Finally, your subscription to the Services will be automatically renewed at the end of your current subscription term. If you wish to cancel the Services at the end of a billing cycle and prevent an automatic renewal, you are required to inform us of the same at least 15 (fifteen) days prior to the end of your subscription term.
6. Use of Your Information and Content If You create, transmit, submit, display or otherwise make available any information and Content while using the Service, You may provide only information that You own or have the right to use. Although you remain the sole and complete owner of all information and Content provided and/or uploaded by you on the Website (including any intellectual property rights in the same), you give us a license to fully use that information in connection with providing you the Services to the best of our abilities.However, we may only use the information You provide as permitted by our Privacy Policy, and applicable law. For example, we will never share Your personally identifiable information without Your prior permission. Please closely review our Privacy Policy for more information regarding how we use and disclose Your personal information. Our Privacy Policy is hereby incorporated into these Terms of Use by this reference.
We reserve the right to maintain, delete or destroy all information, Content and materials posted or uploaded through the Service(s) pursuant to our internal record retention and/or destruction policies, upon reasonable notice provided to you. We(may/may not) make use of third party cloud services provider or our own service infrastructure for hosting the servers and databases. While we make commercially reasonable efforts to ensure that the data stored on our servers is persistent and always available to the User, we will not be responsible in the event of failure of the third-partyservers or any other factors outside our reasonable control, that may cause the User data to be permanently deleted, irretrievable, or temporarily inaccessible. 7. Third Party Services The Company may provide Users with links to, or contact information for, third party sites or services. The Company is not responsible for, and does not endorse, any third-party content, sites, or services mentioned on the Service. It is hereby stated that Company shall in no way be responsible for any acts or omissions of third parties whom the User may connect with through a mechanism facilitated by Company. Any transaction, dealings or communication otherwise that the User may have with such third parties are at the User’s own risk and we make no warranties, express or implied regarding the quality or suitability of the services or products of such third-party vendors. 8. Rules and Conduct As a condition of use, You promise not to use the Service for any purpose that is prohibited by the ToS, by law, or other rules or policies implemented by us from time to time. The Service (including, without limitation, any Content) is provided only for Your own personal, non-commercial use.
By way of example, and not as a limitation, You shall not (and shall not permit any third party to) take any action that: (i) would constitute a violation of any applicable law, rule or regulation; (ii) infringes on any intellectual property or other right of any other person or entity; (iii) is threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of another’s privacy, tortuous, obscene, offensive, or profane; or (iv) impersonates any person or entity.
Furthermore, You shall not (directly or indirectly): (i) take any action that imposes or may impose an unreasonable or disproportionately large load on Company’s (or its third party providers’) infrastructure; (ii) interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service; (iii) bypass any measures we may use to prevent or restrict access to the Service (or parts thereof); (iv) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the limited extent applicable laws specifically prohibit such restriction; (v) modify, translate, or otherwise create derivative works of any part of the Service; or (vi) copy, rent, lease, distribute, or otherwise transfer any or all of the rights that You receive hereunder.
9. Alerts Provided byThe Company The Website provides you with multiple alerts, on the happening of any of the following events:

  1. Server related problems;
  2. Ongoing maintenance of the website;
  3. Downtime of the server or the website;
  4. New Upgrades in the website;
  5. Any other alerts that may be specified by the Company from time to time.

You understand and agree that any alerts provided to you through the Service may be delayed or prevented by a variety of factors. We will do our best to provide alerts in a timely manner with accurate information. However, we neither guarantee the delivery nor the accuracy of the content of any alert. You also agree that we shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by You or any third party in reliance on an alert. 10. Content Ownership and Copyright Conditions of Access The Content on Websiteare either (i) generated by you, or (ii) belong to Company. The nature of ownership and use of the information and Content uploaded and/or provided by you has been clarified in clause 6 above.Your copying of the copyrighted content published by Company on the Websitefor any commercial purpose or for the purpose of earning profit will be a violation of copyright and Company reserves its rights under applicable law accordingly.
We authorize the User to view and access the content available on or from the Websiteonly as per this Agreement. The contents of the Website, information, text, graphics, images, logos, button icons, brand names, software code, design, and the collection, arrangement and assembly of content on the Website(collectively, "Our Content"), are our property and are protected under copyright, trademark and other laws. You shall not modify Our Content or reproduce, display, publicly perform, distribute, or otherwise use Our Content in any way for any public or commercial purpose or for personal gain.
User shall not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes. 11. Reviews and Feedback You agree that we may contact You through telephone, email, SMS, or any other electronic means of communication for the purpose of:

  1. Obtaining feedback in relation to Websiteor our Services; and/or
  2. Resolving any complaints, information, or queries by received from you regarding the Website or Services;

and you agree to provide your fullest co-operation further to such communication by Company. 12. Profile Ownership and Editing Rights You hereby represent and warrant that You are fully entitled under law to upload all Content uploaded by You as part of Your profile or otherwise while using our Services, and that no such content breaches any third-party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, we may modify or delete parts of Your profile information at our sole discretion with or without notice to You. 13. Rights and Obligation relating to the Content Users shall be prohibited from:

  1. violating or attempting to violate the integrity or security of the Website or any content thereof;
  2. transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of our Services;
  3. intentionally submitting on the Website any incomplete, false or inaccurate information;
  4. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
  5. attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
  6. copying or duplicating in any manner any of our Content or other information available from the Website;
  7. framing or hot linking or deep linking any Content.
  8. circumventing or disabling any digital rights management, usage rules, or other security features of the Website.

The Company shall, upon obtaining knowledge by itself or been brought to actual knowledge in writing or through email about any such information as mentioned above, be entitled to disable such information that is in contravention of this Clause. We shall also be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.

In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, we shall have the right to immediately terminate Your access or usage rights to the Websiteand Services and to remove non-compliant information from the Website.

We may disclose or transfer User-generated information to our affiliates or governmental authorities in such manner as permitted or required by applicable law, andYou hereby consent to such transfer. In accordance with the applicable laws, we shall transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by us, only if such transfer is necessary for the performance of the lawful contract between Company or any person on its behalf and the User or where the User has consented to data transfer.

14. Support The Company offers email-based and online support tools. You may access support resources or contact our support by emailing at help@milkmanindia.com. The Company does not make any promises regarding how quickly we will respond to Your request for support, or that we will be able to fix any problems You may be having. Any suggestions by Company regarding use of the Services shall not be construed as a warranty.

15. Termination The Company reserves the right to suspend or terminate Your access to the Websiteand the Services with or without notice and to exercise any other remedy available under law, in cases where,

  1. You are in breach of any terms and conditions captured under clause 5 of this ToS;
  2. The Company is unable to verify or authenticate any information provided to Company by You;
  3. The Company has reasonable grounds for suspecting any illegal, fraudulent or abusive activity on your part; or

Once temporarily suspended, indefinitely suspended or terminated, the User may not continue to use the Website under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data and other material kept on the Website by such User. The Company shall destroy and/or delete all the data and other information related to your account within 6 (six) months of the date of termination. All provisions of the ToS, which by their nature should survive termination, shall survive termination, including without limitation, warranty disclaimers, indemnity and limitations of liability.

16. Disclaimer The service (including, without limitation, any content) is provided “as is” and “as available” and is without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. The company and its directors, employees, agents, suppliers, sponsors and partners do not warrant that: (a) the service will be secure or available at any particular time or location; (b) any defects or errors will be corrected; (c) any content or software available at or through the service is free of viruses or other harmful components; or (d) the results of using the service will meet your requirements. Your use of the service is solely at your own risk. 17. Indemnification You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/joint venture partners and each of its, and its affiliates’/subsidiaries/JV partners’ employees, contractors, directors, suppliers and representativesfrom all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to (i) Your use or misuse of, or access to, the Service, or (ii) Your violation of the Terms of Use or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by You, in which event You will assist and cooperate with us in connection therewith. 18. Limitation of Liability To the fullest extent permitted by law, in no event shall company (nor its directors, employees, agents, sponsors, partners, suppliers, content providers, licensors or resellers,)be liable under contract, tort, strict liability, negligence or any other legal or equitable theory with respect to the service (i) for any lost profits, data loss, loss of goodwill or opportunity, or special, indirect, incidental, punitive, or consequential damages of any kind whatsoever; or (ii) for your reliance on the service; or (iii) for any direct damages in excess (in the aggregate) of the inr 25000/-; or (iv) for any matter beyond its or their reasonable control, even if company has been advised of the possibility of any of the aforementioned damages.

Further, at no point shall the company (or its directors, employees, agents, partners etc.) Be liable for any damages, losses, costs etc. Exceeding the amount paid by you to the company in the 3 months preceding the time when such damages etc. Arose. 19. GoverningLaw This Agreement shall be governed by and construed in accordance with the laws of India without regard to the conflict of laws provisions thereof. All claims, differences and disputes arising under or in connection with or in relation hereto the Websiteor Services, the Terms or any transactions entered into on or through the Website or Services shall be subject to the exclusive jurisdiction of the courts at New Delhi, India and You hereby accede to and accept the jurisdiction of such courts.
20. Miscellaneous The ToS are the entire agreement between You and Company with respect to the Service, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between You and Company with respect to the Service. If any provision of the ToS is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the ToS will otherwise remain in full force and effect and enforceable. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. The ToS are personal to You, and are not assignable or transferable by You except with Company’s prior written consent. Company may assign, transfer or delegate any of its rights and obligations hereunder without consent. No agency, partnership, joint venture, or employment relationship is created as a result of the ToS and neither party has any authority of any kind to bind the other in any respect. All notices under the ToS will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or two days after it is sent, if sent for next day delivery by recognized overnight delivery service. 21. Contact If You have any questions regarding the Service, please contact Company athelp@milkmanindia.com or reach out to our service care number.

Please note that for the purpose of validation, You shall be required to provide information (including, but not limited toYour email address, contact number or registered mobile number, etc.).


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  • +91 124-4241463

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